If you're not hearing sound in Spark, here are some troubleshooting steps to help resolve the issue:
1. Check Spark settings
Go to Profile > Settings (gear in the upper right corner) and make sure Sound effects is toggled on (green).
2. Check your device’s silent/volume settings: You may have silent mode on. Please follow the steps below based on your device:
- iPhones with a mute switch: Make sure the switch isn’t showing orange.
- Newer iPhones (Action button): Press the Action button to turn Silent Mode off. Alternatively, open Control Center and ensure Silent Mode is off, and the volume is turned up.
- iPads with a side switch: Go to Settings > General > Side Switch and ensure it’s set to Mute, not Screen Lock.
3. Check Bluetooth
Disconnect any Bluetooth headphones or speakers, then see if sound plays through the device's speakers.
4. Restart the app and device
Force-close Spark, reopen it, and then restart your device.
If you're still not hearing sound after completing the steps above, please contact us, and we will be happy to assist you!