Spark purchases can be made via Apple, Google, or Stripe. Refunds are dependent on the policies of each purchase platform. Typically, refunds can be processed if requested within 30 days of the purchase date.
Apple Purchases
To request a refund, please contact Apple using the steps below. Apple will typically refund purchases made within the last 60 days. However, because Apple maintains full control over all transactions on the App Store, only Apple can provide you with a refund. We don't have access to your credit card or your Apple account.
Please sign in to reportaproblem.apple.com. Then follow the steps below:
- Tap or click "I'd like to," then choose "Request a refund."
- Select the reason why you want a refund, then click Next
- Select the Spark subscription, then choose Submit.
For international contact information, go to this website.
Google Purchases
We can submit refund requests to the Google Play Store on your behalf if the purchase was made within the last 30 days. Please contact us with your Spark account email or a Google Play Order ID that starts with "GPA." You can find that using this link.
If your Google refund is not processed within 7-10 business days, please contact Google Support directly for further assistance. To speak to Google Customer Care, please call 1-855-466-4438.
Stripe Purchases
If you don't see your subscription through Google or Apple, you could have subscribed via the web (Stripe) instead.
We can submit refund requests for Stripe purchases that were made within the last 30 days. To help us locate your subscription, please contact us with the last 4 digits of the card number that was charged or the invoice number that would've been included in the Stripe receipt emailed to you after the purchase.