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How do I cancel my subscription?

Updated

Spark subscriptions renew automatically unless canceled at least 24 hours before the renewal date. Deleting the app or your account does not cancel your subscription.

Please follow the steps below based on where you purchased your subscription.

Apple

  1. Open the Settings app

  2. Tap your Apple ID (your name at the top)

  3. Tap Subscriptions

  4. Select Spark

  5. Tap Cancel Subscription (in red)

Google Play

You can follow Google’s instructions here, or use the steps below:

  1. Open the Play Store app

  2. Tap your profile icon (top right)

  3. Tap Payments & subscriptions

  4. Tap Subscriptions

  5. Select Spark

  6. Tap Cancel subscription

Stripe

If you don't see your subscription listed under Apple or Google, it's possible you subscribed via the web (Stripe). 

  1. Open Spark
  2. Tap Profile
  3. Tap Settings (gear in top corner)
  4. Tap Account Status
  5. Tap 'Cancel service.'
  6. Select the reason for canceling and tap 'Continue.'
  7. Tap 'Cancel anyway'

Refunds

If you’d like to request a refund, please follow the instructions provided here.

Need help?

If you run into any trouble canceling your subscription, contact us, and we’ll be happy to assist!

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